Medico Consulta Directa Srl
Effective Date: October 03, 2025
1. Introduction
This Privacy Policy explains how Medico Consulta Directa Srl (“Medico,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or use our website (www.medico.com.do), mobile application (“Medico Patient” available on iOS and Android), or any related services (collectively, the “Platform”). We are committed to protecting your privacy and handling your personal data in compliance with applicable laws, including Dominican Republic data protection regulations and health data privacy standards.
By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Platform.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Platform with the revised effective date. We encourage you to review this Policy periodically.
2. Information We Collect
We collect personal information to provide and improve our services, which include a directory of healthcare providers, appointment scheduling, telemedicine consultations, document sharing, and other features. The types of information we collect include:
2.1 Personal Information You Provide
- Account Information: When you create a user account, we collect your name, email address, phone number, date of birth, gender, and other details necessary for registration.
- Health-Related Information: If you use services like telemedicine or document sharing, we may collect medical history, symptoms, prescriptions, test results, or other health data you or your healthcare provider upload or share.
- Payment Information: For paid services, we collect billing details such as credit card information or bank account details (processed securely via third-party payment providers).
- Communication Data: Information from emails, chats, or support requests you send us.
2.2 Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on the Platform, and referral sources.
- Location Data: Approximate location based on IP address or, with your consent, precise location for features like finding nearby healthcare providers.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, preferences, and analytics. For details on cookies and how to manage them, refer to our separate Cookie Policy accessible on the Platform.
2.3 Information from Third Parties
- Data from healthcare providers you connect with via the Platform (e.g., appointment details or shared medical records).
- Information from integrated services, such as social media logins or third-party authentication providers.
We do not collect sensitive health data without your explicit consent, and we prohibit its use for marketing, advertising, or statistical purposes unless you provide separate, explicit permission.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To facilitate directory searches, appointment scheduling, telemedicine consultations, document sharing, and connections between users and healthcare providers.
- Improving the Platform: To analyze usage patterns, troubleshoot issues, and enhance features.
- Communication: To send appointment reminders, service updates, newsletters, or respond to your inquiries.
- Compliance and Security: To verify identities, prevent fraud, ensure regulatory compliance, and protect against unauthorized access.
- Personalization: To tailor content, recommendations, and advertisements (with your consent where required).
- Legal Obligations: To comply with Dominican Republic laws, court orders, or regulatory requirements, including health data protection standards.
We process health data only as necessary for the services you request and in accordance with applicable health privacy regulations.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
- With Healthcare Providers: To enable consultations, appointments, or document sharing as requested by you.
- Service Providers: With trusted third-party vendors (e.g., cloud hosting, payment processors, analytics tools) who assist us in operating the Platform. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- With Your Consent: For any other purpose with your explicit permission.
We ensure that any shared health data complies with Dominican health data protection regulations and is not used for unauthorized purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes:
- Encryption of sensitive data in transit and at rest.
- Use of certified cloud infrastructure providers that meet international standards, such as ISO/IEC 27001.
- Regular security audits and access controls limited to authorized personnel.
- Compliance with Dominican Republic health data hosting requirements.
Despite these measures, no system is completely secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce our agreements. For example:
- Account data is retained while your account is active and for a reasonable period afterward.
- Health data is retained in accordance with medical record-keeping laws (typically 5-10 years under Dominican regulations).
After retention periods expire, we securely delete or anonymize the data.
7. Your Rights and Choices
You have rights regarding your personal information under applicable laws. These may include:
- Access: Request a copy of your data.
- Correction: Update or correct inaccurate information.
- Deletion: Request removal of your data (subject to legal exceptions, e.g., health records).
- Objection: Object to certain processing activities.
- Withdrawal of Consent: Revoke consent for specific uses (e.g., marketing).
- Portability: Request transfer of your data to another provider.
To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, typically 30 days.
You can also manage cookies via our Cookie Policy and opt out of non-essential tracking.
8. Children’s Privacy
The Platform is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent. If we become aware of such collection, we will delete the data promptly.
9. International Data Transfers
Your data may be stored and processed in the Dominican Republic or other countries where our service providers operate. We ensure transfers comply with applicable data protection laws, using mechanisms like standard contractual clauses where necessary.
10. Third-Party Links and Services
The Platform may contain links to third-party sites or integrate third-party services (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies before providing information.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact:
Medico Consulta Directa Srl
[Address], Santo Domingo, Dominican Republic
Email: [email protected]
Phone: +1 (809) 742-5749
12. Governing Law
This Privacy Policy is governed by the laws of the Dominican Republic. Any disputes will be resolved in the competent courts of the Dominican Republic.